Levi's 2-Year Warranty: Who Qualifies, What Counts as a Defect, and How to Claim — According to Levi's Own Policy

Levi's states in its help center that "A 2-year warranty backs all Levi's® products against manufacturing and material defects (excluding normal wear and tear)." The page is marked as updated November 26, 2025, and Levi's parent company also notes that "LS&CO® reserves the right to modify or terminate this policy at any time without notice" — so the terms below reflect that page as updated, not a permanent promise, and they can change.

The page is internally inconsistent on who qualifies. In one place it says "Our warranty specifically applies to items purchased within the United States and its territories." In the program details, it says "Our warranty policy applies only to customers residing in the United States (including U.S. territories) or Canada." Residence versus place of purchase matters, so a Canadian reader should verify which wording applies to their claim before relying on it.

What Levi's counts as a defect

According to the policy, "A manufacturer defect is any irregularity or flaw that goes beyond normal wear and tear." The examples Levi's gives are stitching issues (uneven or frayed stitching affecting structural integrity), faulty zippers or buttons, misaligned pockets, problems with hardware such as rivets or grommets, and significant differences between the labeled size and actual dimensions.

The policy also lists what Levi's treats as normal wear and tear on jeans, which it says "isn't typically covered under warranty": fading from washing and sunlight, stretching in areas like the knees and seat, slight abrasion, minor pilling, color transfer, hem wear and fraying, and worn-down belt loops.

Dye transfer gets its own exclusion. Levi's states it "is a natural property of deep and richly dyed denim, especially in darker washes. This is not considered a manufacturer defect and is not covered under the Levi’s® warranty."

How to file a claim

The steps Levi's gives are:

• Go to the online Warranty Return Form and answer a few questions.
• Attach pictures of the defect, the size label, the country label, and the product style label.
• You will receive an email confirmation when the claim has been received.
• Wait 3–4 business days for processing.

There is also a separate route for recent purchases: Levi's says that if you received defective items within the last 30 days and the original tags are still attached, you are eligible to request a return or exchange. Where you take it depends on where you bought it: Levi.com purchases go through the site's return process; items bought at a store or an authorized retailer must go back to the same store or retailer; and in-store purchases at a physical Levi's store "can't be returned by mail and must be returned at a Levi's store."

The photo requirements

For the claim photos, Levi's asks you to "Send at least two clear images of the defect, the size label, and the country label." The images "must be sharp and clear, and numbers on the size tag must be legible" — Levi's puts it plainly: "if you can't read the numbers in your photo, neither can we." If a defect can't be determined from the images, you may be asked to send the garment in for inspection, and Levi's states that consumers cover the shipping costs to its inspection team.

Two more warnings from the page: JPG files are preferred, and if the photos are not legible, "the claim may be rejected, and resubmission will not be possible." Levi's also notes that "Final decisions can't be re-inspected."

The voucher and its limits

If Levi's confirms a defect, it sends a voucher for a replacement at Levi.com. The page attaches several conditions to that voucher:

• The voucher is for one-time use only, and any funds not used toward the replacement garment are non-refundable.
• The voucher will not be replaced if you return or exchange the replacement garment for any reason.
• If the order total is less than the voucher value, you must still include a credit card (it will not be charged); PayPal cannot be used with the voucher, and the order will not process without billing information.
• Lost or stolen vouchers won't be replaced.
• Vouchers cannot be applied during major promotional events, including Black Friday and Cyber Monday.
• One product per claim, up to six claims every six months; claims exceeding the limit won't be accepted.

How to check the current terms

Because Levi's says it can modify or terminate the policy at any time without notice, read the Levi's Warranty Claim & Policy page in the company's own help center before filing a claim, and check the "Updated" date stamp at the top of the page. That also lets you see both eligibility wordings yourself — the purchase-based and residence-based sentences — and confirm which applies to your situation.